An experienced operations leader with Cognizant since 2012, Prem James has been responsible for establishing, stabilizing, and transforming service delivery for various global clients in health care, telecomm and retail verticals. James has led multi geography contact centres and back office operations in the area of pharmacy authorizations, Medicare/Medicaid member services, customer service, technical support, order management etc. He has a proven track record of driving transformational projects to achieve customer delight. He is a post graduate in management from NMIMS, a premier business school in Mumbai, India and lives in Tampa, FL.
As a visionary forward thinking leader with an analytical mind, Cognizant’s partnership with James allows for complete industry offerings that demonstrate best methods of meeting and exceeding integration and enhancement goals through a combination of organizational, operational and/or technological approaches that facilitate and support client success.