SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, health care, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, email, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through the Americas, (United States, Canada, Latin America and Asia Pacific) Europe, Middle East and Africa. SYKES also provides various enterprise support services and fulfillment services, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.